E-commerce & Marketplaces
Where every minute of a broken cart or catalog costs real sales.
Service DNA: technical support
Technical support and website maintenance with SLA
We take over all technical routine, monitoring, and development of your project. We ensure 99.9% uptime, protect against hacks, and quickly implement new features while you focus on business.
We work through a convenient ticket system with transparent time tracking. We fix response times from 15 minutes in the SLA contract.
SLA contract
24/7 Monitoring
Dedicated team
Transparent reports
Best for
Who needs professional support
Support is needed for projects where downtime or technical errors directly lead to loss of money and reputation.
Corporate portals
Large business sites requiring regular content updates and strict security.
Projects without in-house team
If you don't have your own developers, DevOps, and sysadmins on staff.
Legacy projects (third-party code)
We take over sites developed by other agencies, conduct audits, and clean up the code.
What we do
Covering 100% of project needs
From minor text edits to complex database refactoring and server configuration.
Monitoring & DevOps
Monitor Uptime, server load, renew domains/SSL, configure CI/CD and backups.
Feature development
Code new modules, integrate third-party APIs (CRM, payment, shipping), build new pages.
Content management
Publish news, update product catalogs, change banners and prices, keep info up-to-date.
SEO support
Implement SEO recommendations: schema markup, speed optimization (Core Web Vitals), meta tags.
Security
Clean viruses, patch vulnerabilities, configure DDoS and brute-force protection.
Design support
Create new banners, icons, design UX/UI for new website sections.
Workflow
How we work
No chaos in messengers. All tasks are logged, estimated, and completed strictly on time.
1
1. Task submission
You submit a task in a convenient format (Telegram chat, email, Jira, Trello).
2
2. Estimation
Manager clarifies details and provides an exact estimate in hours and timeline.
3
3. Approval
You confirm the estimate. We don't start paid work without your approval.
4
4. Implementation & QA
Developers execute the task, QA tests it on a staging server.
5
5. Release
We deploy changes to the live site (Production) with zero downtime.
6
6. Reporting
At the end of the month, we provide a transparent report: who did what and how many minutes it took.
Pricing
Retainer packages
By purchasing a monthly hour package, you get guaranteed team time at a reduced rate. Unused hours roll over to the next month.
Basic (10 hours)
For small sites: monitoring, backups, minor content and UI edits. SLA response: 8 hours.
from $180 / mo
Optimal (30 hours)
For active business: regular feature updates, SEO tweaks, design. SLA response: 4 hours.
from $500 / mo
Business (60 hours)
For E-commerce and portals: dedicated team, complex integrations, DevOps. SLA response: 1 hour.
from $900 / mo
Time & Material
Pay-as-you-go without monthly fee. SLA response: subject to availability.
from $25 / hour
FAQ
Frequently asked questions
Answers to organizational and financial questions regarding support.
No, unlike many agencies, we roll over the remaining hours to the next month. You don't lose your money.
EXPLORE
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